Fredeco.com
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Customer Service Information

1 - Pricing information

All specified prices on this website are in US dollars. The cost of delivery and all applicable sales taxes will be added to the product price. Fredeco reserves the right to change the price of any product offered on the Site at any time and without prior notice.

Canadian customers, please visit Fredeco Canada for pricing.
2 - Delivery

Delivery of items will be undertaken by Fedex within 5 to 7 business, provided that the ordered items are in stock or otherwise specify by the item shipping information. Please bear in mind that our products are not mass-produced and that in exceptional cases delivery periods may therefore be longer. In case of a supply shortage we will keep you informed with regard to the delivery date of the product. In case of a delay in the supply of particular products, we reserve the right to make partial deliveries.

Delivery costs vary depending on the order (weight, volume, destination).

If you are absent from the location provided to Fredeco for product delivery, it is your responsibility to pick up the undelivered products from any of the above-mentioned companies in accordance with said company’s policies.

3 - Payment

The payments can be made through Paypal. Paypal accepts most major credit cards is one of the most trusted leader in online Payments. There is no obligation to be a Paypal member to make the payment. If you do not have a Paypal account, you just need to select the "Use your credit card" option. You will receive an invoice together with the items you have ordered.
4 - Phone Orders

If you are not able to make the purchase on the Internet yourself, you can call us and give your order by phone at 1-888-461-2233. You will still have to visit our website to choose your products since our catalogue is available only on the Internet.

We also accept most major credit cards for payments via phone orders.

5 - Order Cancellation

You have the right to cancel your order with Fredeco within 24 hours without stating reasons. We will refund any payments you may already have made to Fredeco immediately.

6 - Return of Goods

You are entitled to return the items within 14 days after delivery.

The goods must be in the same condition as when they were delivered to you. You are under an obligation to ensure that the items will not be damaged in transit, even if the goods were damaged or defective when they were delivered. In order to avoid any additional risks, please return the delivery by registered mail.

To return an item, please contact us at info@fredeco.com for complete addresses of our distribtion centers.

Returns must be shipped prepaid and insured directly to Fredeco. If the return is due to a Fredeco error, we will pay for the cost of shipping. Please contact Fredeco for return authorization and instructions.

We will immediately refund any credit you may have with Fredeco as a result of the return of goods by crediting your credit card . It is also possible to have your customer account credited in case you wish to make further purchases at Fredeco.

In case, contrary to our expectations, the goods do not live up to your expectations, please let us know. We are committed to a customer-oriented business policy and try to satisfy our customers, even after the deadline for returning the goods has expired. Please do not hesitate to contact us.

Special Order items

There are no returns on special orders. Any item that is not in stock or showing an estimated lead time can be considered a special order item.

7 - Privacy policy

Fredeco will use your personal data to process your order and, where necessary, may make data available to third parties such as delivery agents.

8 - Miscellaneous

All our offers are subject to change. In order to make your purchase decision as easy as possible, we provide as much accurate product information and as many detailed illustrations as possible. However, we reserve the right to deliver goods which may deviate slightly from the illustrations or specifications.

For further information, please do not hesistate to contact us at info@fredeco.com or call us toll free at 1-888-461-2233.
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